Arc of Genesee Orleans
  • Residential
  • Batavia, NY, USA
  • Full Time

The Arc of Genesee Orleans is more than an agency, organization or service provider; it's a true community.  Our mission is to not only encourage everyone we serve to reach their fullest individual potential but to become a part of a greater community.  Our holistic approach includes empowerment, advocacy, teamwork, participation, outreach and valuing diversity. 

The Arc of Genesee Orleans is looking for dedicated people who want to make a difference in the lives of others.  We want employees who are caring, responsible, honest, eager to learn, and are good communicators.  

We are currently hiring a Coordinator of Residential Services

MAIN FUNCTION:  To assist in the development, implementation and evaluation of day to day operational services for the residential program


  • Provide direct supervision to all Residential Managers and supportive consultation with Assistant Residential Managers and Direct Support Professionals.
  • Responsible for management of benefit/entitlement re-certification, required visits and collecting of data and documentation to all supervised and supportive IRA's in terms of receiving and maintaining benefits and entitlements.
  • Complete the admission process ensuring all required elements and approvals have been provided prior to targeted move in dates.
  • Ensures the completion of all financial, physical plan and safety audits and with resolute corrections.
  • Responsible for staff interviewing, touring, meeting and training objectives and completion of timely and objective performance evaluations of residential staff.
  • Participates in investigation process of incidents and ensures corrective measures to recommendations are completed.
  • Responsible for assistance in the management of re-certification process with all regulatory guidelines, certifications, and inspections/audits.
  • Expected travel throughout Genesee and Orleans counties.
  • Maintains/exceeds compliance with all Medicaid documentation, billing, and quality standards.
  • Ensures work is completed within specified time frames.
  • Assists the Assistant Director in the development and implementation of Plan of Corrective Action for follow up to an QA or regulatory survey/audits including maintaining supportive documentation.
  • Completes supervisory meetings on a weekly basis with direct reports, outlining strengths, areas of need and plan for further development.
  • Provides 24 hour crisis intervention on an on-call basis.


  • Bachelor's Degree in a health and human services field (must meet the QIDP requirement) with a minimum of 1 years' experience in an OPWDD environment and a minimum of 1 year or more years' supervisory experience required. Preferably 3-5 years of supervisory experience in the OPWDD environment.
  • Experience with Word and Excel required.
  • Acceptable NYS Driver's license is required.
  • Must provide documentation of auto insurance with coverage limits that meet the agency minimum requirement of $100,000/$300,000.
  • Must be able to lift 30 pounds.
  • Must be able to become and maintain SCIP-R certified.
  • Must be able to become and maintain certification in medical administration.

HOURS:  40 hours per week, exempt.  Flexibility required.  Hours will include days, evenings, and overnights. On call duties required

LOCATION: Genesee County

Benefits:  We offer excellent benefits including:

  • Paid Time Off
  • Sick Leave
  • Paid Holidays
  • Health Insurance (1st of the month after 60 days)
  • Dental Insurance (1st of the month after 60 days)
  • Vision Insurance (1st of the month after 60 days)
  • Life Insurance Term policy to nearest $1,000 of salary (1st of the month after 60 days)
  • Voluntary Life, Disability, Cancer, and Accident Insurance (1st of the month after 60 days)
  • 401K w/ Agency Match
  • Workers' Compensation Insurance
  • NYS Disability Insurance
  • Flexible Spending Account
  • Education Aid Benefit
  • Employee Assistance Program

Come Join Our Team!

Arc of Genesee Orleans
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